All leaders expect those under them to follow, but there is also a sense in which serving leaders follow those under them!  Paul’s exhortation lays the foundation for our reflections.

Follow my example, as I follow the example of Christ (1 Corinthians 11:1, NIV).

Paul was the leader, actively seeking to shape the faith community at Corinth. But he was also a follower and was shaped by the people he led. Serving leadership is not a one-directional exchange between the leader and the follower. It is a reciprocal relationship in which communication and learning happen in both directions. What are the ways that serving leaders follow those under them?

Serving leaders follow those under them by listening for connection.  

Paul had a personal relationship with the church at Corinth. He had spent time with them, he knew their stories, their hopes and dreams. He had strong connections with them. Some leaders see those under them simply as workers. But serving leaders see those under them as people, not machines or robots doing a task. The people who show up for work or attend the church service have needs, challenges, joys and concerns about their lives. They are unique individuals. Serving leaders want to connect with the heart of those they serve. So, they take time to listen, seeking to understand the people they are leading.  This may be in a formal one on one meeting in which the leader asks questions like, “How are you really doing?” “What brings you the greatest joy in life right now?” “Are there personal goals you have that you would like me to know about?” Or it might be a quick question at the beginning of the day like, “How was your son’s soccer game last night?” Serving leaders listen carefully to learn to know the people they serve so that they can connect with them. They follow by listening for understanding.

Serving leaders follow those under them by asking for feedback.   

Some leaders assume that since they are leading and others are following, everything must be alright! But serving leaders humbly acknowledge that they have blind spots. They are willing to ask for feedback from those they lead. They recognize that the only ones who know what it is like to be led by them are those under their leadership! They also realize that followers are not likely to offer feedback unless they feel it is safe to do so and that it is welcomed. So, serving leaders are willing to ask for feedback either formally or informally. They follow by asking for feedback.

Serving leaders follow those under them by adjusting for impact.   

Some leaders seek to treat everyone in the same way and expect those who follow to adjust to their style of leadership. But serving leaders recognize that they are in a position of authority to serve those who follow so they pay attention to the needs of the followers and adjust their leadership accordingly. They allow the feedback of those who follow to help them become better leaders. Because they listen well, they realize that individuals have different needs. Some need more time to adjust to change than others. Some need grace because of a personal challenge they are facing while others need firmness. Some need the details while others want the big picture. Paul rebuked Peter openly; but quietly wrote letters to Timothy. He adjusted his leadership to meet the needs of those under him. Serving leaders follow those under them by adjusting their leadership style to best serve them.  

Serving leaders follow those above them, those over them, those ahead of them, those around them and those under them. Serving leaders lead well…by following well!

For further reflection and discussion:

• How do I take time to listen to those under my leadership? How well do I know their dreams and their fears? What steps can I take this week to listen more carefully?    
• In what ways do I welcome feedback from those who follow me? How will I respond to the feedback?
• Reflect on the needs of 4 or 5 people who follow you. What are the unique leadership needs of each one? How will I adjust my leadership to meet these needs?  
• Read 1 Corinthians 9:19-23. Reflect on how these verses demonstrate the way that Paul followed well and adapted his leadership to serve those he wanted to reach. What do I learn from Paul’s example that I can apply in my own leadership?  

Until next time, yours on the journey,

Jon Byler

In the next issue, we’ll begin a new series on how Paul lived out the Five Actions of Serving Leadership.  

Timothy quickly learned that a significant part of leadership is passing on to others what he knew and believed. He learned to teach. Reflect on the following instructions from Paul to Timothy:

And the Lord’s servant must not be quarrelsome but must be kind to everyone, able to teach, not resentful (2 Timothy 2:24, NIV).

Preach the word; be prepared in season and out of season; correct, rebuke and encourage—with great patience and careful instruction.  2 Timothy 4:2 (NIV)

¹You then, my son, be strong in the grace that is in Christ Jesus. ² And the things you have heard me say in the presence of many witnesses entrust to reliable people who will also be qualified to teach others (2 Timothy 2:1–2).

These are the things you are to teach and insist on (1 Timothy 6:2).

Timothy was a gifted teacher and served well by teaching well. All leaders, even those whose primary gifting is not teaching, can learn from him how to better serve those they lead through effective teaching.

Timothy learned to teach by defining his motive.   

Timothy first needed to learn to teach for the right reasons and with the right heart towards those he led. So, Paul instructs Timothy to check his motives for teaching. Some leaders teach to win an argument or prove their point. But Timothy learned that serving leaders are not to be “quarrelsome.” Some leaders teach with resentment towards those who know less than they do and are impatient with the learners. Timothy learned that serving leaders are not “resentful” and they have “great patience.” Serving leaders get their hearts in the right place before they open their mouths to teach.

Timothy learned to teach by determining his message.   

Timothy next learned to think critically about the content of his teaching. He learned from Paul to focus on “…the things you have heard me say…these are the things you are to teach.” Timothy learned that not every message is of equal importance. He learned to give careful thought to what he would teach. Some leaders teach whatever happens to be at the top of their mind in the moment. But serving leaders give careful thought to the content of their teaching and methodically share what is most important. Serving leaders focus their message on things that really matter for the organization, especially the vision, mission, and values.  

Timothy learned to teach by developing his methods.  

With the right motive and the correct message, Timothy also learned how to use effective methods as a teacher. He heard Paul insist that he be “able to teach” and to train those he served to “be qualified to teach others.” Timothy understood that effective teaching requires continual growth in learning what methods best serve the audience. Some teachers assume that it is the work of the audience to figure out what they are saying and what needs to be done in response. But serving leaders strive to use teaching methods that make the message crystal clear. They learn from their mistakes and adjust their style to serve those in the audience. They observe and learn from other communicators how to communicate effectively. And they ask for feedback from others to continually strengthen their teaching methods because they understand that teaching well is serving well.  

For further reflection and discussion:

• How can I develop the ability to teach others in my own life? In the three areas we examined (motives, my message, and methods) where am I strongest? Weakest? When I examine my own heart and motive for teaching others, what do I discover? How carefully do I consider the content of what I teach others? What are the next steps for me to strengthen my ability to teach well?
• Reflect on those you lead. What steps can I take this week to help them develop their own ability to teach others?      
• In addition to the verses we used in this issue, consider the following: 1 Timothy 6:2-5; 2 Timothy 1:6, 13-14; and 2:14. What additional insights do you find from these verses about how Timothy learned to teach?         

In this series we have been looking at the life of Timothy. If you haven’t already this would be a great time to read through the two books in the Bible with his name, written to him by Paul. As you read, reflect on what Timothy did to grow as a leader and how his actions apply to your own growth. 

Until next time, yours on the journey,

Jon Byler,

In the next issue, we’ll look at a final characteristic of Timothy’s leadership, how he learned to fight!

Serving leaders take time to think, but they also reflect on how Paul’s instructions apply to those who follow.

⁸ Finally, brothers and sisters, whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable—if anything is excellent or praiseworthy—think about such things (Philippians 4:8, NIV).

Serving leaders acknowledge their own responsibility to think well and then turn their attention to those who follow. They ask them, “What are you thinking?” for several reasons.

Serving leaders ask, “What are you thinking?” to encourage thinking.  

Some leaders expect that they are the only ones who think; followers simply do what they are told. But serving leaders are not satisfied with followers who do what they are told without thinking. They want to develop the thinking capacity of those they lead. Their goal is not to develop many followers, but to raise up many leaders who think! Serving leaders encourage those who follow to think. They inquire about what they are thinking to make sure they are thinking! It’s empowering for a follower to hear their leader ask them what they are thinking. The question encourages more thinking. More thinkers in any organization is a win for all!

Serving leaders ask, “What are you thinking?” to expose thinking.

Serving leaders want to know what those who follow are thinking. And as they hear the responses, they learn from them and they learn about them. The ideas from a follower can give new perspective to a leader who often views a situation from a very different vantage point. A serving leader may have good intentions, but not understand how their actions impact those on the front lines of implementation. Learning what a follower thinks can also help a serving leader understand what next steps of growth and development are needed for that person. Most people don’t freely share their thoughts unless they know the leader sincerely wants to know what they think. Serving leaders make it clear that they want to know what others are thinking. They listen carefully to those who follow and reflect on the significance of what they are thinking.

Serving leaders ask, “What are you thinking?” to expand thinking.

Serving leaders are not threatened by others who think! Instead, they are intentionally seeking to develop the thinking capacity of others. They ask followers, “What are you thinking?” to help them grow. They deliberately pull developing leaders into the room with others leaders who are thinking together. Followers learn to think as they observe others grappling with leadership issues. They hear leaders discussing issues they have not yet considered. As they listen their thinking capacity expands.  This is a win for the serving leader and the one who follows, both grow when the right questions are asked!

Take a moment today to ask someone who follows your leadership, “What are you thinking?” Then listen well and grow in your capacity to serve them well.

For further reflection and discussion:

• How do I encourage thinking in those I lead? Have I been deliberate in asking them what they are thinking? How has this impacted my leadership?
• How well do I know what those I lead are thinking? Do I regularly invite them to share their thoughts with me? Have I reflected on what next steps are to help them develop greater thinking capacity?
• Do I have a plan to bring developing leaders into the room where leaders are thinking and wrestling with leadership challenges? Who could I involve in this process and when will I do it?             

Until next time, yours on the journey,

Jon Byler

In the next issue, we’ll look at a question serving leaders ask themselves: Who am I following?

For a long time, I had the following verse posted on my office wall: Lead with your ears, follow up with your tongue, and let anger straggle along in the rear (James 1:19, The Message). I love the perspective The Message offers to servant leaders, “Lead with your ears, follow up with your tongue.” Many of us have had lots of training on how to use our tongues to lead; very few have taken classes on how to listen well. As a result we usually lead with our tongues and follow up with our ears! Servant leaders pay attention to the art of listening. In this issue we’ll focus on listening to the right voices.

Servant leaders listen to Jesus.

All true servant leadership flows out of intimacy with Jesus, learning to hear his voice and respond in obedience. Jesus said, My sheep listen to my voice; I know them, and they follow me (John 10:27). Jesus’ life repeatedly demonstrated a commitment to listen to and obey His Father, setting an example for us all. Servant leaders recognize that hearing from Jesus is their first priority and they develop habits of listening to Him. Daily, they set aside time to listen before the pressures of the day and leadership responsibilities fill their schedules. They cultivate attentiveness to God’s voice throughout their daily schedule and often make changes as a result. They build into their routines time to get away for more significant blocks of time to pray and hear from God, especially before making significant decisions. We can all strengthen our attentiveness to the voice of Jesus, the best way to lead with our ears.

Servant leaders listen to their followers.

Servant leaders listen well to those who are following, not because they lead by consensus, but because they genuinely care for those they lead. They are attentive to how followers are responding to change, the challenges they are facing in their work and personal lives, and their overall morale. Servant leaders fight the natural tendency to be further removed from followers as responsibilities increase. They look for ways to genuinely listen to followers at all levels in their organizations. This listening might be through formal feedback or evaluation but is often done over a cup of coffee or at a lunch break.

Servant leaders listen to their colleagues.

Servant leaders find others who face similar leadership challenges and create opportunities to listen to them. They don’t view other leaders as competitors, but as a resource for learning. Whether this happens in a professional association, a pastor’s fellowship, or a seminar, servant leaders listen to learn new ways of responding to current challenges. They listen and learn from mistakes others have made. As they listen to those around them, they gain insight to lead effectively.

Servant leaders listen to their counselors.

Servant leaders recognize the need for good counsel and actively seek those who can give good advice. They acknowledge the truth of Proverbs 15:22, Plans fail for lack of counsel, but with many advisers they succeed. The counselor may be a supervisor, a coach, a mentor, or a trusted friend. A leader who leads with his ears may have someone who provides spiritual counsel, another person who provides vocational counsel and another who offers leadership advice. Servant leaders also learn to listen to the counsel of their spouse! They are not too proud to ask for counsel and listen attentively to those who can provide good insight.

Lead with your ears by listening to the right voices!

For further reflection and discussion:

• How attentive am I to the voice of Jesus? What disciplines have I built into my routines that allow me to hear Him? What can I do to improve my attentiveness to Him?
• In what ways do I regularly listen to my followers? Do I rely primarily on formal or informal ways of listening? What have I heard them saying recently?
• How do I listen to colleagues around me? What key lessons have I learned from them in the past six months? What persons should I be seeking out for advice?
• Who are the ‘counselors’ in my life? Am I deliberate about seeking their advice?
• How balanced is my listening in relation to the four voices mentioned in this issue? If some are being neglected, what is the result in my leadership? What will I do to change?