Failure is an inevitable reality of every leader’s journey, but learning to make failure fruitful requires deliberate effort. In the previous issue, we looked at the first principle of “FAILS” from the life of David: Find a new definition of failure. Now, we’ll look at how to Accept responsibility for your failures. Consider David’s reflection on his failure:

3 For I know my transgressions, and my sin is always before me. 4 Against you, you only, have I sinned and done what is evil in your sight; so you are right in your verdict and justified when you judge. (Psalm 51:3-4, NIV).

David clearly accepted responsibility for his sin. While not every failure we experience is a moral failure like his, we can learn from his experience what it means to accept responsibility for where we failed.

Accepting responsibility for failure requires awareness.

David said, “I know my transgressions….” He named the failure as his own. He didn’t make excuses or blame others. Naming failure takes humility and courage. David moved beyond worrying about what others would think. He didn’t allow his position to keep him from confession. He was aware of his failure and honest enough to own it.

Some leaders look for excuses and scapegoats when they fail. They blame others, their past, or forces beyond their control. But serving leaders take an honest look at their failure and name it as their own.

Accepting responsibility for failure acknowledges impact.

David said to God, “Against you, you only, have I sinned and done what is evil in your sight…” This was after the prophet Nathan made it very clear to David that his sin was against Uriah and against Bathsheba (see 2 Samuel 12:7-9). Uriah died, Bathsheba lost a husband and their child would also die. David acknowledged his responsibility for bloodshed (see Psalm 51:14). Yet he recognized that ultimately his failure was a sin against a holy God. He acknowledged the full depth of the impact of his failure.

Some leaders focus on the impact of their failure in terms of tangible losses—finances, outputs or delays in accomplishing the mission. But serving leaders acknowledge the full impact of their failure on relationships, morale, trust and other intangibles. They take responsibility for their part in the failure and acknowledge its full impact.

Accepting responsibility for failure embraces consequences.

David embraced the consequences of his failure. He tells God, “…you are right in your verdict and justified when you judge.” He would lose the life of his young son as a result of his sin, and while he pleaded with God to spare him that loss, he accepted the outcome without accusing God of injustice (see 2 Samuel 12:14-23).

Some leaders take responsibility for their failure but resist accepting the consequences of their mistake. They expect that acknowledging the failure will release them from the consequences. But serving leaders humbly accept that failure has consequences. They are willing to have difficult conversations, make things right or take time to rebuild trust.

For further reflection and discussion:

• Reflect on a significant failure in your life and answer the following questions about it: Did I fully acknowledge my responsibility and the impact of that mistake in both tangible and intangible ways? Were there ways that I blamed others or resisted accepting the consequences? How did my response impact my leadership?
• What is the balance between accepting my own responsibility for failure and not beating myself up over it? Which direction do I most naturally lean? What do I need to change?
• Read again the account of David’s failure in 2 Samuel 11-12 (especially 12:11-23), and his psalm of repentance, Psalm 51. What additional insights do you learn about failure from this story?

Until next time, yours on the journey,

Jon Byler

In the next issue, we’ll examine how to investigate your failures.

 We’ve answered several questions about delegation from the story of the apostles in the early church. We looked at why we don’t delegate, why we should delegate, how we determine what to delegate and to whom we should delegate. Now, how do we delegate?

  ¹ In those days when the number of disciples was increasing, the Hellenistic Jews among them complained against the Hebraic Jews because their widows were being overlooked in the daily distribution of food. ² So the Twelve gathered all the disciples together and said, “It would not be right for us to neglect the ministry of the word of God in order to wait on tables. ³ Brothers and sisters, choose seven men from among you who are known to be full of the Spirit and wisdom. We will turn this responsibility over to them ⁴ and will give our attention to prayer and the ministry of the word.” ⁵ This proposal pleased the whole group. They chose Stephen, a man full of faith and of the Holy Spirit; also Philip, Procorus, Nicanor, Timon, Parmenas, and Nicolas from Antioch, a convert to Judaism. ⁶ They presented these men to the apostles, who prayed and laid their hands on them. (Acts 6:1-6, NIV).  

This passage doesn’t give many details of how to delegate but it does provide guidelines that can help us learn how to effectively delegate tasks to others.   

Delegate by clarifying the task.

“We will turn this responsibility over to them.” The apostles made it clear that the task they were handing over was the work of the distribution of food to the widows. The desired outcome was also clear—to solve the complaints about inequitable distribution. The limits of the task were also identified. The apostles were not turning over the “ministry of the word” to these new leaders.

Some leaders delegate a task without being crystal clear about the expected outcomes and limits of authority being granted. But serving leaders take time to clarify exactly what is being delegated, what outcomes are expected, and what levels of authority are being granted. 

Delegate by releasing responsibility for the task.  

The apostles said they would “turn this…over to them.” They deliberately released responsibility to the new leaders who would now be fully responsible for the distribution of food. Since the men chosen were “full of the spirit and wisdom” they were released to do the task. I love the African proverb about delegation, “If you give someone a goat, let go of the rope!”

Many leaders assign tasks to others but don’t actually release them to do the work. They constantly check on the progress or micromanage the way the work is being done—or even step back in and do it themselves. But once serving leaders have clarified the task and the level of authority granted, they release the person to do the work! 

Delegate by establishing accountability for the task.

“They presented these men to the apostles, who prayed and laid their hands on them.” This was a public act that demonstrated the trust and authority granted by the apostles. At the same time, it showed that while the new leaders were trusted and released to work, they were still accountable to the apostles. Releasing responsibility does not eliminate accountability.

Some leaders release tasks to others and then don’t establish clear accountability for the work. But serving leaders clarify accountability when they release authority. They proactively establish appropriate methods of reporting and assessment from the beginning.

Delegation is a powerful tool to multiply leaders in your organization. It’s not easy to do well, and every leader makes mistakes along the way. But you can learn to do it and the results will be worth the effort! (See below for a free resource that can help.)

For further reflection and discussion:

Identify a task that you should delegate to someone you lead. Then work through the questions below to develop a plan of how you will delegate the task.

Clarify the task.

• What is the task?
• What is the goal of delegating the task?
• What level of authority am I granting with the task? (Do I expect the person to follow my instructions, recommend a plan of action for my approval, or use their own judgment to complete the task?)

Release responsibility.

• When will I release the responsibility for the task to this person?
• Who else needs to know about this change of responsibility?  
• What will I do to resist the urge to step in and take the work back?           

Establish accountability.

• When will I plan to meet with the leader and review progress on the new task?
• What will I do if corrections need to be made?
• Have I clearly communicated this plan to the person you want to take on the new task?

Until next time, yours on the journey,

Jon Byler

*For a framework to help you delegate tasks and provide the needed training and accountability for the assignment, you may find the LeadersServe DELEGATE Tool helpful. Download it here.

**If you want the entire series on delegation in one document, download a PDF here.

Jesus invested time and energy to instill His values in the lives of His disciples. His first formal teaching, the Sermon on the Mount, begins with a list of values:

He said: ³“Blessed are the poor in spirit, for theirs is the kingdom of heaven. ⁴Blessed are those who mourn, for they will be comforted. ⁵Blessed are the meek, for they will inherit the earth. ⁶ Blessed are those who hunger and thirst for righteousness, for they will be filled. ⁷ Blessed are the merciful, for they will be shown mercy. ⁸ Blessed are the pure in heart, for they will see God. ⁹ Blessed are the peacemakers, for they will be called children of God. ¹⁰ Blessed are those who are persecuted because of righteousness, for theirs is the kingdom of heaven (Matthew 5:3-10, NIV.)

Jesus begins His teaching, not with commandments for living but with values to practice. He wanted the values of His followers to align with His. His example guides serving leaders to clearly establish the values of the organization in ways that produce flourishing.

Values alignment brings flourishing by guiding actions.

The values Jesus described were not just great theories, they were meant to guide actions in daily life. He was focused on shaping behavior. Every organization chooses what actions are accepted and important. When done with intentionality and careful thought as Jesus did, this produces alignment and flourishing. Everyone understands what actions are expected and which ones are not.

Some leaders assume that people will find a good way to live and act while they are together without additional direction from the leader. But serving leaders carefully communicate the values in ways that guide the actions of those they serve.

Values alignment brings flourishing by setting standards.

The explicit list of values Jesus shared with His disciples set the standard for how they were to live. His values made it clear what behaviors were acceptable and at the same time clarified what behaviors were not acceptable. On several occasions He corrected them when their values did not represent His kingdom. He understood that values set the standard and everyone needed to be held accountable to live by the standard.  He brought alignment by clearly setting the standards and holding everyone accountable to them. He understood that what leaders tolerate teaches values faster than what they articulate.

Some leaders expect that a list of values on the wall is sufficient to set the standard. But serving leaders talk about the values often and hold themselves and everyone else accountable to keep the standards that have been set.  They work deliberately to get the values off the walls and into the hearts of their people.  

Values alignment brings flourishing by shaping culture.

It was the expectation of Jesus that His followers would live out a new way of living and in time develop a new culture that reflected His priorities. Likewise, an organization that clarifies and lives out the values of the organization will develop a culture shaped by those values. Culture becomes powerful when everyone involved can say, “This is the way we do things here.” This becomes the foundation of a flourishing organization.

Some leaders allow their organizational culture to be shaped without intention. But serving leaders leverage the power of values to shape a healthy culture in which people flourish and the organization thrives.

For further reflection and discussion:

Reflect on your own leadership journey in relation to how clearly you have aligned values in your organization. On a scale of 1-10 (10 is perfect) how would you rate your own leadership in this area? What has been the result in your leadership?

In my organization are values expressed by default or by design? What can I do this week to more intentionally talk about the values which are important to my organization?

Is there someone I know on my team that is violating one of our values? What will I do to address this issue?   

Do those I lead understand our values well enough to articulate them and help hold each other accountable? What can I do to strengthen this element of our organization?

In addition to the scripture used in this issue, reflect on the following verses from the life of Jesus:  Matthew 26:51-52; Mark 10:41-45; Luke 9:51-55, 10:17-20, 22:24-27; John 13:1-17. What additional insights do you find?              

Until next time, yours on the journey,

Jon Byler

In the next issue, we’ll look at the next element of a flourishing culture: Mission Focus

 After a great victory over the city of Jericho, Joshua sent a few of his troops to the small city of Ai, expecting an easy victory. Instead, his army was routed.  Joshua rightly asked God what went wrong and God responded.  

  ¹⁰ The Lord said to Joshua, “Stand up! What are you doing down on your face? ¹¹ Israel has sinned; they have violated my covenant, which I commanded them to keep. They have taken some of the devoted things; they have stolen, they have lied, they have put them with their own possessions. ¹² That is why the Israelites cannot stand against their enemies… ¹⁴ “ ‘In the morning, present yourselves tribe by tribe. The tribe the Lord chooses shall come forward clan by clan; the clan the Lord chooses shall come forward family by family; and the family the Lord chooses shall come forward man by man. ¹⁵ Whoever is caught with the devoted things shall be destroyed by fire, along with all that belongs to him. He has violated the covenant of the Lord and has done an outrageous thing in Israel!’  (Joshua 7:10-12a, 14-15, NIV).

God revealed to Joshua that the reason for the military defeat was a violation of the covenant He had commanded. God’s instructions gave Joshua the wisdom he needed to uphold community with clarify and grace. His example helps serving leaders wisely uphold the standards of their organization.

Joshua utilized wisdom by identifying the standard.

What went wrong? “They have taken some of the devoted things; they have stolen, they have lied…” The standard of obedience was clearly identified and the behaviors that were not consistent with obedience were articulated.  Joshua made a public declaration of what was wrong (see 7:13).

Some leaders don’t clearly articulate their standards yet still hope for the best from people. But serving leaders make the values and standards of the organization clear to everyone. They explain what behavior is acceptable and what is not. They are quick to say, “This is the way we do things here” and “This is not the way we do things here.” Wise leadership begins by clarifying and communicating standards.  

Joshua utilized wisdom by allowing time for change.

The standards were broken and there would be consequences. But Joshua used wisdom in providing a bit of time before the punishment would be applied. In this situation he did not know the person involved. He provided a public announcement that evening and told people to prepare themselves for the following day. The next day there was a public process of finding out who did wrong. Achan, the guilty party, had plenty of time to come forward and admit his mistake and ask for a way to be restored but he did not respond until it was too late.

Some leaders recognize a values violation and immediately respond by implementing consequences such as firing or disciplinary action. But serving leaders care about the people involved and prefer that they change their behavior to align with the standards of the organization. So, they allow some time for the person to change. Ultimately, if there is no change, they continue to serve the organization by upholding the standard which may mean releasing that person. Wisdom provides people time to change and align with the standards of the organization.

Joshua utilized wisdom with consistent enforcement.

“Whoever is caught with the devoted things shall be destroyed by fire….” Joshua wisely enforced the cost of violation of the standards, in this case using capital punishment! While today’s consequences look different, leaders still face hard decisions, sometimes needing to ‘fire’ those who are not willing to change.  

Some leaders overlook violations of standards and hope that over time things will improve. But serving leaders take action to ensure that standards are consistently enforced. They model the standards and require that everyone in the organization also align with these values. Wisdom requires that standards are uniformly enforced.  

For further reflection and discussion:

Read the entire account of Joshua and the experience at Ai (Joshua 7:1-8:28). What additional insights about upholding standards do you gain from this story?

Are the standards in my organization clearly identified? Does everyone understand what behaviors are expected and what will not be tolerated? Do I regularly remind people of our standards? Am I currently aware of someone who is not upholding our standards? If so, when will I address this?  

When standards are not upheld in my organization do I allow enough time for people to change? Do I allow too much time? What changes should I make to apply wisdom in the timing of addressing broken standards?

How consistently do I uphold my organization’s standards in my own life? Are there areas in which I need to make a change before expecting others to follow? Are there times I am tempted to accept a violation from one person that I would not accept from another? What can I do to be more consistent in enforcing my organizational standards?

In addition to these reflections from Joshua’s life, consider the following verses from Proverbs, the book of wisdom, that relate to wisely upholding standards: Proverbs 3:11-12; 9:8-9; 10:9, 17; 11:3; 12:1, 22; 13:8; 15:5, 12, 31-32; 19:20; 22:6; 25:28; 27:5-6; 28:5; 29:1.     

Until next time, yours on the journey,

Jon Byler

In the next issue, we’ll look at how Joshua applied wisdom in strategic decisions.

Effective leadership begins with a compelling purpose. But the vision will not be accomplished unless teams are built around shared values that align peoples’ actions with the vision. Values guide the actions of everyone on the team and shape the culture. Values are expressed when someone says, “That’s how we do things here!” Raise the Bar is the second of The Five Actions of Serving Leadership (*see note) and focuses on values.  Values are grounded in faith and great leaders, like Paul, make their values clear to the entire team.

¹As a prisoner for the Lord, then, I urge you to live a life worthy of the calling you have received. ² Be completely humble and gentle; be patient, bearing with one another in love. ³ Make every effort to keep the unity of the Spirit through the bond of peace (Ephesians 4:1-3, NIV).

Paul’s life and leadership provide a model of how serving leaders build a culture of values.

Paul identified and defined core values. 

In this passage, and many others, Paul identifies five distinct values that he calls others to follow. Later in this chapter, he will explain what these values look like in real life. Again and again, in Paul’s writings, he calls people to live out the values that express their faith. There was no ambiguity in how he lived and how he called people to behave. (See additional references below.)

Some leaders ignore values and focus primarily on getting the work done. They do not realize that every organization has values even when they are not identified and explained. But serving leaders take time to identify values that best reflect their unique purpose. Then they make sure that everyone on the team understands what these values look like.

Paul embedded core values in his team.  

Repeatedly Paul talked about the values that he believed were essential for the church. He talked about them, preached about them and wrote about them. He “caught people in the act” of living out the values and shared their example with others. (See Philippians 2:19-30 for two examples.) These stories encouraged everyone to live up to the same values.

Some leaders put values on the wall. But serving leaders embed values into the hearts and lives of their people. They model the way and are not afraid to say, “That’s how we do things here.” They create a culture of shared values. 

Paul addressed values gaps.

Paul often faced situations where people did not live out the values he had defined for them. This is a huge challenge for all leaders. What will we do when someone does not live out the value we have identified? Paul was quick to address these gaps. (See Gal. 2:11-14 for one example and others below.)

Some leaders ignore values gaps in hopes that the misalignment will go away and not impact the team. But serving leaders address values gaps by coaching people towards change. If the person is unwilling or unable to change, the leader serves the team by removing that person rather than compromising the value!

Serving leaders take full responsibility to build a culture of values on their team.

For further reflection and discussion:

What happens when the values of a leader are not clear?

Have I clearly identified the values of my organization? If not, what will I do to begin this process?

Does everyone in my organization understand what these values look like in real life? If not, what can I do to guide my team to a better understanding?

What do I do this week to remind my team of our values? How can I embed this into the regular life of our team? What story can I tell of someone who demonstrated one of our values?

Do I currently have team members that are not living up to our values? If so, what do I need to do to “Raise the Bar”?

In addition to the scriptures used in this issue, read and reflect on how the following passages also illustrate how Paul acted to Raise the Bar:   

Identifying values: (Galatians 5:19-26; Ephesians 5:1:15-20; Philippians 1:27; 2:1-11; Colossians 1:10; 3:12-14)

Embedding values: (Phil. 1:3-5; 4:15; 2:19-30; I Thessalonians 1:2-3; Rom. 16:1-4; Philemon 1:4-7)

Addressing values gaps: (1 Tim. 1:19-20; 1 Cor. 1:10-12; 3:1-4; 5:1-2; 6:1-8; 13:13; 2 Tim. 4:10; Titus 1:10-13; Gal. 2:11-14; 2 Thessalonians 3:11-15)

Until next time, yours on the journey,

Jon Byler

In the next issue, we’ll examine how Paul clarified his mission for the team. 

*Note: The Five Actions of Serving Leadership were recognized by Dr. John Stahl-Wert and illustrated in the book The Serving Leader. These actions have been applied by many organizations to integrate serving leadership into everyday leadership practices. See www.CenterforServingLeadership.com for more information.

#389, January 8, 2025

Leaders call others to follow, but leaders also follow! Paul was an amazing leader in so many ways. He was an apostle, a pioneer in the early church, a church planter, an author, and a developer of other leaders. Yet consider his call to the believers in Corinth:

Follow my example, as I follow the example of Christ (1 Corinthians 11:1, NIV).

Paul packs a lot of leadership principles in this short sentence! He calls the Corinthians to follow his example, a basic leadership action. But he calls them to follow “as I follow…Christ”. Paul was a leader and a follower. Paul was stating a reality that many leaders overlook, leaders also follow. In this exhortation Paul acknowledged that he was first a follower, then a leader. Because he followed, he called others to follow.  In this series, we’ll look at four categories of people that good leaders follow. In this issue, we’ll examine how serving leaders follow those in authority over them. 

All legitimate leaders are under some authority. All leaders are subject to the laws imposed by their governments. Many leaders have a direct boss or supervisor. Other leaders have a board or governing body that provides directions. Church leaders have overseers, bishops or others to which they are accountable. In democratic nations, presidents are accountable to the citizens who elect them. Business owners are accountable to their customers, employees, investors and the laws under which they operate.

How do serving leaders follow those who are in authority over them?

Serving leaders follow those over them by respecting their authority.  

Paul clearly recognized the authority Christ had over him. His following was a willing acknowledgment that Christ had the authority to tell him what to do. He did not resist that authority; instead, he showed respect and followed willingly.  

Some leaders drag their feet or become annoyed at any suggestion from authority. They might show outward agreement with the authority but quietly let everyone around know that they do not like what is happening. They don’t fully respect the right of the boss or the board to tell them what to do.

But serving leaders acknowledge and respect those over them. They talk respectfully about those over them. Even when they disagree with a direction or decision, they voice their view respectfully and respect the right of their authority to make a final decision.

Serving leaders follow those over them by supporting their priorities.      

Paul said that he followed “the example” of Christ. He understood the priorities of Christ and he sought to live those out in his daily practice.

Some leaders don’t even care about the priorities of those over them. They simply pursue their own dream. Others pay lip service to the priorities of those above them but don’t act on them in their daily leadership. But serving leaders seek to understand and implement the priorities of those over them.

Serving leaders follow those over them by seeking their success.

Paul didn’t measure his success by what he wanted. Instead, he was focused on carrying out the mission that was given to him by Jesus. Before he encountered Jesus, he was focused on his own goals; now, he simply wanted to see the mission of Jesus succeed.

Some leaders focus their leadership energy on their own success. They make decisions based on how they will benefit and how that action will make their dream happen. But serving leaders seek the success of those in authority over them. Ultimately, they lead to hear the words, “Well done, good and faithful servant” (see Mt. 25:23).   

Serving leaders see those who are in authority over them as a blessing and gladly follow!

For further reflection and discussion:

• What is my heart attitude towards those in authority over me? How do I reflect this in my leadership? What is the impact of my attitude on those who follow me?    
• How clearly do I understand the priorities of those in authority over me? What have I done to clarify my understanding of these priorities? Are my leadership actions aligned with those priorities or do I quietly implement what I believe is most important?  
• Do I measure success by my own metrics or by the goals of those in authority over me? How does this impact the way those under me measure success?       

Until next time, yours on the journey,

Jon Byler

In the next issue, we’ll look at how leaders follow those ahead of them.  

Serving leaders create a world in which people thrive. This world is described by Paul:

¹¹ So Christ himself gave the apostles, the prophets, the evangelists, the pastors and teachers, ¹² to equip his people for works of service, so that the body of Christ may be built up ¹³ until we all reach unity in the faith and in the knowledge of the Son of God and become mature, attaining to the whole measure of the fullness of Christ. ¹⁴ Then we will no longer be infants, tossed back and forth by the waves, and blown here and there by every wind of teaching and by the cunning and craftiness of people in their deceitful scheming. ¹⁵ Instead, speaking the truth in love, we will grow to become in every respect the mature body of him who is the head, that is, Christ. ¹⁶ From him the whole body, joined and held together by every supporting ligament, grows and builds itself up in love, as each part does its work (Ephesians 4:11-16). 

Paul’s vision is of a thriving body, where leaders are doing their work and the followers have also found their place to thrive. In this issue, we focus on how serving leaders produce thriving as they set the values of the organization. The Serving Leader Model® calls this “Raise the Bar”. Values answers the question, “How will we relate to each other and those we serve?”  

Serving leaders set the values by naming them.   

Paul clearly identifies at least one value in this passage, “speaking the truth in love.” He wants to make clear the kind of communication that is expected in this body so he names it.  All organizations have values whether or not they are named. You can observe the values of any group by observing behaviors and noticing what is allowed, what is encouraged and what is rewarded. However many leaders don’t name their values, they just focus on getting the work done with little thought or concern about how people are relating to each other. But serving leaders, like Paul, take the time to think about the values that they want to see expressed in the organization and name them.  They find a few values that they really want to focus on and keep them in front of everyone in the organization.

Serving leaders set the values by defining them.

A value like “speaking the truth in love” may look good on the wall, but what does it actually mean in daily interactions? Some leaders assume that if a value is named, everyone will understand what it means. But serving leaders understand that values need to be clearly defined if they are to impact behavior. So they work hard to define what each value looks like in real life. They give examples of what it looks like as well as what it does not look like and make sure everyone understands what that value looks like. Then serving leaders look for opportunities to connect an action they observe with a value of the organization.

Serving leaders set the values by enforcing them.

What happens when someone does not speak “truth” or not speak it “in love”? This is a test for leaders.  Followers watch closely to see what happens when a value is not practiced. They watch to see if the leader practices the value or just tells others to practice it. They watch to see if all will be held accountable or only certain persons. Some leaders are not willing to uniformly hold everyone to the shared values. But serving leaders hold the standards high and enforce them diligently. They are willing to have hard conversations around values instead of hoping that with time the behaviors will change. They understand that naming, defining and enforcing values creates a thriving world for their organization.

 Where values are clearly understood, defined and enforced, people thrive!

For further reflection and discussion:

-Reflect on your own leadership in the area of values. How effectively does my leadership name, clarify and enforce values? How does my leadership in this area impact the thriving of our team?

-Are the values of my organization clearly named? If so, how well am I living out these values as a leader? If not, use the tool below to name your values. You may want to do this with your leadership team or other key individuals in your organization.

-How well does every person on our team understand what our values look like in real life? What can I do this week to strengthen our team in this area?

-Is there someone on our team that has been violating a value but I have not taken any action? What do I need to do and when will I do it?

-Read again the scripture above (Ephesians 4:11-16). Are there other values implied in this passage? If so, what are they?           

Until next time, yours on the journey,

Jon Byler

In the next issue, we’ll examine how serving leaders create thriving by sharing the mission.

Click here for a resource from Center for Serving Leadership to help you in this area: Values Discovery and Definition Tool.

Nehemiah had a clear vision to build the wall, but as a serving leader he was also concerned about the welfare of his people.  During the rebuilding project Nehemiah discovered that many of the people were suffering because of high interest rates charged by their fellow Jews. The wealthy were taking advantage of the poor—lending them money at rates that cost the poor their land and even their own children who were sold to pay debts. Their actions not only violated the law but contradicted the values that Nehemiah wanted to instill in the community. In the midst of the massive building project Nehemiah took action.  

⁶When I heard their outcry and these charges, I was very angry. ⁷I pondered them in my mind and then accused the nobles and officials. I told them, “You are charging your own people interest!” So I called together a large meeting to deal with them ⁸and said: “As far as possible, we have bought back our fellow Jews who were sold to the Gentiles. Now you are selling your own people, only for them to be sold back to us!” They kept quiet, because they could find nothing to say (Nehemiah 5:6-8, NIV).  

He understood that values violations from within the community represented a threat that was as significant as the external opposition he had already faced. Nehemiah recognized that weak values would not build a strong wall. As a serving leader he models the second action, Raise the Bar which focuses on identifying, clarifying and embedding core values into the hearts and minds of everyone in the organization.  

Serving Leaders Raise the Bar by defining the values.  

Nehemiah’s comments reveal at least several of the values that he wanted the community to embrace—compassion, integrity and justice. Nehemiah wanted to ensure that everyone understood what values were important and what they looked like in everyday actions. In this case, the values were not being expressed and he wanted the people to understand. In this he succeeded and the people “could find nothing to say.”    

Some leaders simply focus on getting the work done, pressing on to accomplish the vision. They do not understand that values exist whether or not they are articulated and defined. But serving leaders acknowledge that values need to be clearly articulated and understood by every team member. They communicate what the value looks like and what it does not look like. As they do so, they Raise the Bar for everyone.   

Serving Leaders Raise the Bar by demonstrating the values.  

Nehemiah says, “As far as possible, we have bought back our fellow Jews who were sold to the Gentiles.” Nehemiah was living out the values he articulated to the group. He had compassion on those who were in bondage and had bought some back from slavery.  

Some leaders talk about values and expect others to live them out, but fail to uphold them. But serving leaders model the way, they demonstrate to others the values they expect them to uphold. This does not mean they are perfect, but even when they fail, they humbly acknowledge their failure and adjust their behavior. 

Serving Leaders Raise the Bar by dealing with values violations.  

“You are charging your own people interest!” Nehemiah was not afraid to address the values violation even in the midst of a very busy project.   

Some leaders ignore values violations, hoping that others won’t notice or that with time, the behaviors will improve. But serving leadership is not weak leadership! Serving leaders, like Nehemiah, Raise the Bar by addressing violations of values immediately and courageously. 

For further reflection and discussion: 

• What three or four values are essential to carrying out my vision?  
• How clearly does my team know these values? Do they understand what the values look like in everyday activities? Do they understand what behaviors are a violation of those values?  
• Are there ways my actions in the past week have violated any of the values I just listed? How does this impact my leadership?  

• What is my typical response when I observe values violations on my team? How does this impact my leadership? What do I need to do to strengthen my leadership in this area? Are there current conversations that I need to have to address values violations? When will I do this?  
• Read the story of Nehemiah and reflect on other ways that he demonstrated this action, Raise the Bar. (See especially the full context of chapter 5 and also his actions in chapter 10.) What do you observe from his life and in what way can you follow his example?     

Until next time, yours on the journey, 

Jon Byler 

In the next issue, we’ll examine how Nehemiah brought clarity about his mission.  

Finally, as a free gift to you, click here to download one tool to help you identify and define your core values. 

For more information about The Five Actions of Serving Leadership read the book, The Serving Leader, or visit www.CenterforServingLeadership.com.  

Serving leaders empower others and are thrilled to see people developing and released, but they are not blind to the need for accountability. As Paul worked with Timothy and others in his leadership pipeline, he released them, but he also followed them to ensure that they were moving in the right direction. In the initial stages of his development Timothy followed Paul, living and working together. But then Paul released Timothy to pastor the church at Ephesus. Timothy was now leading on his own but Paul didn’t leave him alone. Paul followed him, writing letters to Timothy that provided appropriate accountability and guidance.   

¹⁵ Be diligent in these matters; give yourself wholly to them, so that everyone may see your progress. ¹⁶ Watch your life and doctrine closely. Persevere in them, because if you do, you will save both yourself and your hearers (1 Timothy 4:15-16, NIV).

Timothy at this point was on his own, but he was not alone. Paul was continuing to mentor and guide him on his leadership journey. And it was effective! Paul later declared:

But you know that Timothy has proved himself, because as a son with his father he has served with me in the work of the gospel (Philippians 2:22, NIV).

Serving leaders learn the benefits of following those they empower from Paul’s example.

Following leaders provides accountability.

Paul acknowledged that Timothy had “proved himself.” This implies that there was a time of testing and evaluation of this leadership capacity as he developed under Paul’s guidance. Paul released Timothy to lead on his own but made it clear that he was still accountable to him for his work.

Some leaders release those under them with little or no accountability. Others delegate responsibilities but micromanage what the emerging leader is doing. Serving leaders successfully manage the delicate balance between empowerment and accountability. They release, but don’t abandon, the emerging leader.  They follow by establishing accountability that is appropriate for the leadership level of the one that they release.

Following leaders produces accelerated growth.   

Appropriately following an emerging leader actually accelerates their growth! The mentor is able to share life experience and wisdom in ways that help the younger leader to move forward more quickly on their own leadership journey. Timothy could have learned some things on his own through trial and error. But Paul followed Timothy to accelerate that growth. He expected everyone to see Timothy’s “progress.” Some leaders release others and expect them to learn on their own. Serving leaders follow those they are developing to accelerate their growth.  

Following leaders produces higher quality leaders.

The result of Paul’s continued mentorship in Timothy’s life –was “that Timothy has proved himself.” Paul’s leadership pipeline produced a proven leader who had journeyed with Paul as a son. Timothy was a high-quality leader as a result. Some leaders release others to be on their own and hope for the best. Serving leaders continue to serve those they are developing by following up with them to ensure quality results.

For further reflection and discussion:

• Do I have an older leader or mentor who follows me to see how I am doing in my leadership journey? If so, what can I do to show appreciation to them today for what they have invested in my life? If not, who is someone I can ask to hold me accountable for my own leadership development and when will I talk to them about this?
• For those leaders that I am developing, is my tendency to release without accountability or to micromanage? What do I need to change to find the right balance?      
• Have I had conversations about levels of accountability with those I release to do different tasks or assignments?  Am I adjusting the level of accountability expected as leaders under me grow and develop?
• What do I do to demonstrate to those I lead that while they are on their own, they are not alone?
• What quality of leaders are developing under my guidance? What can I learn from Paul to produce higher quality leaders?  

Until next time, yours on the journey,

Jon Byler

In the next issue, we’ll examine how Paul developed his leadership pipeline by encouraging them.  

Serving leaders don’t keep authority, they release it! They follow the example of Jesus whose final words were about authority.   

¹⁸ Then Jesus came to them and said, “All authority in heaven and on earth has been given to me. ¹⁹ Therefore go and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, ²⁰ and teaching them to obey everything I have commanded you. And surely I am with you always, to the very end of the age” (Matthew 28:18-20, NIV).

 Jesus was able to say truthfully, “All authority in heaven and on earth has been given to me.”  But as soon as He said these words, He released His authority to the disciples. As He released authority, He provided a powerful example for all serving leaders.

Releasing authority implies trust.     

For Jesus to release His authority to this small group of people implied a deep trust in them and in His own investment in their lives. We are certainly aware of the weaknesses and failures of this team. Jesus did not overlook their faults. Yet, He trusted them to carry out His mission in the world. Some leaders see their authority as something to be leveraged but not released. They insist on doing all the work themselves. They don’t invest in the growth and maturity of their team. They expect perfection in their followers before releasing authority. But serving leaders begin with the desire to release authority as quickly and fully as appropriate. They look for opportunities to help their team grow up and assume more and more responsibility. They expect some mistakes along the way and address failures. But they serve by trusting those they lead. They see potential and desire to see that potential developed and released.  Serving leaders serve by trusting those they lead.

Releasing authority involves includes accountability.  

Although Jesus spoke these words as He was leaving the earth, He also reminded the disciples “I am with you always…” This was both a comforting presence as well as a reminder that while His authority was released, there was also accountability built into that release. They were expected to go and “make disciples…baptizing…teaching.”  Jesus did not release authority for them to do whatever they wished. He provided clear instructions and would hold them accountable. Some leaders release authority with no accountability and see this as the highest level of trust. But serving leaders include accountability as they release authority. They make clear the expectations of what authority is being given and what accountability is expected. They serve by releasing authority but including accountability.    

Releasing authority insures multiplication.  

The way Jesus released authority made it possible for His followers to “go and make disciples of all nations.” He built multiplication into his delegation. Some leaders work harder to grow their organization. But serving leaders ensure growth and multiplication by releasing authority to those they lead. They recognize that if they insist on doing all the work, all the work will never be done. Serving leaders insure multiplication by releasing authority.

For further reflection and discussion:

• What level of trust do I have in the key leaders on my team? What do I do to demonstrate my belief in them? Am I able to delegate authority as quickly as possible to those I lead?
• When I delegate authority do I clarify what level of accountability is also expected? Do I appropriately adjust the levels of accountability as my team members grow and mature?
• Does my leadership provide maximum multiplication potential for my organization? In what ways am I leading to encourage growth and multiplication of leadership roles?
• Reflect on this series on authority (issues 336-339). In what way can I share these principles with those I lead? Click here to download a PDF of the entire series.

Until next time, yours on the journey,

Jon Byler In the next issue, we’ll reflect on the Christmas season.